Refund policy

The short version

• 14 days free, with no card. That is how you evaluate Manager.
• Cancel whenever you like. No contract term, no notice period, no cancellation fee.
• You keep access until the end of the period you have already paid for.
• We do not refund payments already made, monthly or annual.
• Nothing is deleted when a subscription lapses. Backups are destroyed 30 days later, and we tell you first.

The trial

14 days, and we do not ask for a card to start it. Add every site, put your whole team on it, grant backups, take backups. There is no reduced trial edition, because there is only one edition.

Nothing is provisioned until you verify your email address, so the fortnight starts when the product is usable rather than when you filled in a form. Two reminders go out, on day 11 and day 13, so it cannot lapse without you noticing. If you do nothing at the end of it, nothing is charged.

The trial is the evaluation. It exists precisely so that nobody has to buy a subscription to find out whether Manager does what they need, which is why the refund position below can be as simple as it is.

Cancelling

Cancel from the billing portal in the console, at any time, without emailing anybody. Your subscription then runs to the end of the period you have paid for and stops.

Cancelling a monthly subscription on day 3 gives you the remaining 27 days. Cancelling an annual subscription in month 2 gives you the remaining 10 months. In both cases everything keeps working normally until that date.

Your sites are entirely unaffected, before, during and after. Manager only ever read from them, so there is nothing to unwind. If you want the connector gone as well, run php craft manager-connector/disconnect on each site, which deletes its keypair outright.

Refunds

We do not refund payments already made. That applies to a monthly payment and to an annual one, and there is no pro-rata refund for the unused part of a term.

This is a deliberate trade rather than an oversight. A 14-day trial with no card means nobody needs to pay to find out whether the product suits them, and a product at £9.99 a month cannot carry a refunds process without that cost ending up in the price.

Two things we will always put right:

• We charged you in error. A duplicate charge, a charge after you cancelled, or a charge on an account you never activated. Tell us and we refund it in full.
• We took your money for something that was not available. If the hosted service was materially unavailable for a sustained period and you ask, we will credit or refund that period.

Beyond that, if something has genuinely gone wrong for you, write to us. There is a person on the other end and the policy is not the whole conversation.

Refunds go back to the card that paid, through Stripe, and usually take 5 to 10 working days to appear.

Your statutory rights

If you buy as a consumer rather than in the course of a business, you have a statutory right to cancel a distance contract within 14 days. By starting the subscription you are asking us to begin supplying the service immediately, which means that right ends once supply has begun. Nothing on this page limits any statutory right you actually have.

Price changes

If the price changes, existing subscribers get at least 30 days' notice by email before it applies to them, and an annual subscriber keeps their existing rate until their renewal date. A price change is never applied to a period already paid for.

What happens if you stop paying

A failed payment does not delete anything. The sequence is deliberate and it is the same for everyone.

1. Payment fails. We email you, and Stripe retries over the following days.
2. The account is suspended. Monitoring stops, backups stop, and the console asks you to restart the subscription. Nothing is deleted. Every backup you have taken stays exactly where it is, still encrypted, still sealed to your keys.
3. Paying again restores everything. Sites, settings, history, findings and backups all come back as they were. There is no reactivation fee.
4. After 30 days of suspension, stored backups are destroyed. The artefacts and their keys are deleted. The audit record that they existed survives, because that log cannot be selectively edited.

That purge is the only irreversible thing in the product. We say so plainly because it is, and we email you before it happens.

Getting your backups out first

Do this before you cancel, not after. Backups are sealed to recovery keys you hold, so fetching them is something you can do without us and something you should do while the account is live.

Run php artisan manager:backups:fetch <id> /path/to/out.sql for each artefact you want to keep. It streams, decrypts, verifies against the checksum taken on your own server at the time, and writes nothing if verification fails. The backups documentation covers it in full, including how to decrypt an artefact offline with the recovery tool on a machine that has never spoken to Manager.

Self-hosting instead

If the reason you are cancelling is the subscription rather than the product, the control plane is open source under AGPL-3.0-or-later and is the feature-complete edition. Running it yourself costs nothing and uses the same connector, so your sites do not need to be re-paired for the change. See self-hosting for what you would be taking on.

Questions about a charge

Write to us through the contact page and choose billing as the subject. Include the invoice number if you have it. We answer within one working day.