One plan for every site you look after

Yes. Add every production site, every staging site and every local install if you want to. There is no quota, no per-site charge and no tier to grow into. The only thing that scales with how much you use it is backup storage, and how much of that you need is mostly a question of how long you keep old backups rather than how many sites you have.

Card payment, monthly or annually, handled by Stripe, and you can cancel whenever you like. No contract term and no cancellation fee. The price you see is the price you pay. No setup fee, no per-site charge and nothing added at checkout. Cancel and you keep access until the end of the period you have paid for, then the account stops. Your sites carry on exactly as before, because Manager never touched them in the first place.

New backups are refused until there is room again, and nothing already stored is touched or deleted. Most of the time it settles on its own, because old backups are removed on the retention schedule you set. To make room permanently you have two options: shorten that retention, which costs nothing; or allow extra storage at £2 a month for each additional 10 GB, which an owner switches on from the billing screen so nothing is ever added to your bill without being agreed to first. We email at 80 per cent, which is before you run out rather than after, and again if you do go over.

Fourteen days, and we do not ask for a card to start it. Add every site, put your whole team on, take backups, use all of it. Two reminders go out near the end so it cannot lapse without you noticing, and if you do nothing at the end of it, nothing is charged and nothing is deleted.

We stop checking your sites and taking backups, and the console asks you to restart. Nothing is deleted at that point: every backup you have taken stays exactly where it is, still encrypted, and paying again brings all of it straight back. If an account stays lapsed for 30 days we destroy the stored backups, because holding somebody's database indefinitely after they have stopped being a customer is not caretaking. We tell you before that happens, and your sites themselves are untouched throughout, because Manager never had access to change them.

Your data is yours, and Manager holds less of it than you would expect. It never receives an administrator password, an SSH credential or a site database password. There is nowhere in the schema to put one, and a test walks the live schema on every run to keep that true. What it stores is operational metadata: versions, packages, licence states, findings, queue counts. Never entries, assets, users, password hashes, logs, environment values or keys.

Not yet, and we will not claim it before it is true. Backups are encrypted on your site before they are uploaded, and the site's own database password never leaves it. What we cannot honestly say today is that we are unable to decrypt them, so we do not say it. When that changes we will describe exactly who holds the keys.

Email support from the people who build Manager. There is no separate support tier and no priority queue to buy, because there is only one plan.

Email [email protected] and please do not open a public issue. We aim to acknowledge within two working days and to keep you posted while a fix is prepared. An advisory goes out once a fix is available, or after 90 days, whichever comes first. In scope: the platform, the connector and the shared protocol package.